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You Don’t Watch The Oscars for the Commercials, But You Could

Traditional advertising showcases are few and far between today, along with opportunities to appeal to a mass audience. Last night's Academy Awards is one. According to Variety, the 2023 Oscars earned an audience of 18.75 million—more than double the most popular shows on TV (NCIS and FBI). The best "commercial" of the evening was "I'm Just Ken,' performed by Ryan Gossling and Mark Ronson, with a guest appearance …

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Adpulp Likes “Domino’s Emergency Pizza”

There's no such thing as a free lunch. But there is such a thing as a free pizza when you order from Domino’s online. We don't bestow trophies upon advertising makers (although I hear there's a lot of money in it), but we do point out when they do something notable. An "Emergency Pizza" from Domino's is notable because of how well it addresses customers' needs. People love free, so there's that, but the way this …

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The Data-Driven Way to Win Customers’ Hearts

It's Customer Contact Week and hundreds of people who are responsible for delivering better customer experiences are gathered this morning at the Renaissance Hotel in Austin. Neil Hoyne, chief strategist at Google, Wharton fellow, and author of Converted: The Data-Driven Way to Win Customers' Hearts is this morning’s keynote speaker. “I get people to click on pictures,” he humorously and humbly says from the …

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Document Found: The Apple Marketing Philosophy from 1979

Anyone who works in the agency business and has responsibility for new business has heard these words: "We want to be an iconic brand like Apple." I've heard these words a handful of times from eager clients. What I've always wanted to say in return, but stopped myself from saying is, "So, you're ready to invest billions of dollars in your brand...well, that is welcome news!" Let's leave the need for huge piles of …

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Close the Perception Gap and Find A Way to Get On the Customer’s Page

How well do today's marketers know their customers and prospects? It's not a new question, yet it remains an important one. Data is having its moment and the moment seems (to me) suspended in amber. But data is not knowledge nor is it intelligence. Data is the raw material that human beings can use to make meaning and in some cases that meaning may grow into the sort of knowledge that provides a competitive edge in …

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Change Agents Are Always Needed, Even If They’re Not Always Welcome

I don't hear the words, "change agent" too often these days and that's okay. Buzzwords never contain much value in the first place. But let's not confuse the buzzy name for the work. The work of a change agent is to make a difference by recognizing what must change, and then having the chops and influence to change it. The best brand strategists are change agents. In September, I wrote: When hiring a strategist …

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Only You Can Understand Or Act On A Customer’s True Wants and Needs

Now in its 13th year, the WARC's "Marketer’s Toolkit 2024" offers insights to help turn disruptive areas into opportunities for growth. The Toolkit is also a trend-spotter. For example, the report reveals that nearly three-quarters (70%) of respondents in the survey plan to unlock the potential of artificial intelligence in their marketing. Before we get ahead of ourselves, let's ask what exactly is Generative AI, …

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