I don't hear the words, "change agent" too often these days and that's okay. Buzzwords never contain much value in the first place. But let's not confuse the buzzy name for the work. The work of a change agent is to make a difference by recognizing what must change, and then having the chops and influence to change it. The best brand strategists are change agents. In September, I wrote: When hiring a strategist …
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