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When Users Complain, The “User Experience” Needs Work (Or Does It?)

According to NBC Washington, angry Facebook users are complaining that new features the company rolled out today are undermining what they actually want to see on their feeds, while others are saying the new settings are simply difficult to understand. Users can no longer decide whether to click Most Recent or Top News on their feeds; instead, Facebook is determining what items a user would most want to see, …

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Tillamook Helps Customers Make Some Good Looking Sandwiches

You may recall how a decade-old toasted cheese sandwich said to bear an image of the Virgin Mary sold on eBay auction for $28,000. Now, thanks to Tillamook, the Oregon-based dairy brand, you too can have your face emblazoned in a grilled cheese. This is made possible by Hello Design's Facebook app for Tillamook, which lets you grill your face (or any image) onto a gooey, hot grilled cheese sandwich. After …

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Facebook No Place For Free Speech

Facebook Pages are all the rage these days, but that doesn't mean they are pro-rage pages. No, a rage page can get you arrested in a hurry. According to Voice of America: A British court has sentenced two men to four years in prison for their failed attempts to use the social networking site Facebook to incite rioting during last week's unrest in the country. Jordan Blackshaw, 20, and Perry Sutcliffe-Keenan, …

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Your Facebook News Feed To Go From Garden Hose To Fire Hose

Facebook wants to take Silicon Valley's advertising throne away from Google and their boxy little text ads. To do that, the company has to do more than give speeches about revolutionizing the game, they have to prove their mettle to companies big and small who want to reach online customers camped out inside Facebook. According to The Wall Street Journal, Facebook is working on a solution. While advertisers …

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MasterCard Launches A Localized Scavenger Hunt And Experiential Social Promotion

MasterCard is treating New Yorkers to one-of-a-kind experiences care of its new Priceless Cities campaign, which is being rolled out now in New York City. The program is meant to drive preference and affection for the MasterCard brand among cardholders by offering them an opportunity to enjoy the things they are most passionate about, whether its travel, sports, shopping, culinary or arts and …

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Learn To Talk Before You Tweet

Is your "brand voice" having a difficult time speaking in 140 character bursts? Loosen up, then. Twitter is a conversational platform, brands must become conversational. But how? Writing in Ad Age, Noah Brier argues that "brands need to start thinking about their inputs, or who they pay attention to, as much as their outputs, how they look, act, and talk. They have to think of their channels less as CRM and …

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Facebook Is Friendlier

According to Colleen Taylor of GigaOm, Facebook.com/business debuted Tuesday to help small businesses get the most from Facebook. The company is billing the new web page as an “online education center” that gives directions on such things as how to set up a profile page, create targeted ads and deals, and interact with customer feedback online. The timing is interesting, as it comes just a week after …

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It’s The Platform, Stupid

At a press conference to launch the Facebook's new chat features yesterday, Zuck said the entrance of Google and others into the social space "validates" his company's view that social is the wave of the future. According to Fast Company, Zuckerberg's equanimity stems in part from the fact that his company has a new strategic focus. If the past was about building the social network itself, the future, he said, …

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