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Brand Reputations Are Inextricably Tied To A Firm’s Operational Realities

Brand reputation is always on the line. Each and every day anything can (and does) happen to ding the brand. Sometimes the ding is more than a ding, it's a gong. Today, the gongs are banging from coast-to-coast as the retail sector is annihilated by the spread of COVID-19. There Is No Safety Net for Majority of America's Workers Over the weekend, The New York Times' editorial board published a tough piece of …

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Corporate America’s Leaders Get Crash Course in Crisis Communications

Crisis management and crisis communications are not disciplines that you want to learn on the job. Yet, on the job in the midst of a crisis is exactly where and when you will learn them. Some CEOs will blunder during this time of disease and turmoil. Others will excel, along with their brands. John Mackey, CEO of Austin-based Whole Foods, blundered on Wednesday when he sent an email to employees suggesting that …

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