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Close the Perception Gap and Find A Way to Get On the Customer’s Page

How well do today's marketers know their customers and prospects? It's not a new question, yet it remains an important one. Data is having its moment and the moment seems (to me) suspended in amber. But data is not knowledge nor is it intelligence. Data is the raw material that human beings can use to make meaning and in some cases that meaning may grow into the sort of knowledge that provides a competitive edge in …

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Change Agents Are Always Needed, Even If They’re Not Always Welcome

I don't hear the words, "change agent" too often these days and that's okay. Buzzwords never contain much value in the first place. But let's not confuse the buzzy name for the work. The work of a change agent is to make a difference by recognizing what must change, and then having the chops and influence to change it. The best brand strategists are change agents. In September, I wrote: When hiring a strategist …

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Only You Can Understand Or Act On A Customer’s True Wants and Needs

Now in its 13th year, the WARC's "Marketer’s Toolkit 2024" offers insights to help turn disruptive areas into opportunities for growth. The Toolkit is also a trend-spotter. For example, the report reveals that nearly three-quarters (70%) of respondents in the survey plan to unlock the potential of artificial intelligence in their marketing. Before we get ahead of ourselves, let's ask what exactly is Generative AI, …

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Hank, the Buffalo with Wings, Would Like To Have A Word

If you're a college football fan and a Colorado Buffaloes fan in particular, you already know and love Ralphie. He runs the field with five handlers in tow before each home game. Ralphie is a legend. Now, there's a new buffalo* in town. His name is Hank and he works for a chicken wings conglomerate. By brand mascot standards, Hank is a handsome beast, but he also has a bit of a 'tude. Hank proudly states that …

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Tweet, Tweet: Twitter Is Failing Harder Every Single Day

Once upon an Internet moment, Twitter was a big deal. Then a braggadocious billionaire bought the company and within minutes the social media platform's engine began to sputter and its wheels flatten. Flash forward to the present. An internal presentation obtained by The New York Times reveals that Twitter’s U.S. advertising revenue for the five weeks from April 1 to the first week of May was $88 million, down 59 …

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Sky High on AI

AI. Have two letters in combination ever received the hype, press, and speculation behind them that AI presently enjoys? One has to wonder what's so special about the latest shiny object and exactly who stands to gain the most by seeing artificial intelligence take off. The pace of AI-related product releases and promotions since November 30, 2022, when ChatGPT was first released to the public has been brisk. Take …

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